Privacy Policy

1. Data and Purposes

We collect name, email, phone, address, order and payment details and technical data to fulfil orders, support customers, prevent fraud, meet accounting duties and, with consent, send marketing.

2. Legal Basis

Processing relies on your consent, contract performance and legal duties under Law of Ukraine No. 2297-VI ‘On Personal Data Protection’ dated 01.06.2010. Consent may be withdrawn at any time via contact@fylvox.com.

3. Cookies

Cookies that process personal data need prior informed consent under Law of Ukraine No. 2297-VI ‘On Personal Data Protection’ dated 01.06.2010. You can refuse or delete them in your browser settings.

4. Sharing and Retention

Data goes only to payment, delivery, hosting and IT providers acting on our instructions, and to authorities where the law requires. We never sell personal data and keep it only as long as necessary.

5. Your Rights

• Access, correct, delete or restrict processing.
• Object to processing and withdraw consent.
• Receive your data in a portable format.

6. Consumers and Complaints

Under Law of Ukraine No. 1023-XII ‘On Consumer Protection’ dated 12.05.1991 and Law of Ukraine No. 675-VIII ‘On Electronic Commerce’ dated 03.09.2015 we disclose our legal name, registered location, contacts and licence details, and explain how to complain and resolve disputes. Advertising is truthful under Law of Ukraine No. 270/96-VR ‘On Advertising’ dated 03.07.1996.

Ukrainian-language information is also required: Law of Ukraine No. 2704-VIII ‘On ensuring the functioning of Ukrainian as the state language’ dated 25.04.2019. Complaints: contact@fylvox.com, answered within 30 days.